How to get a quotation?
We have two main ways of gaining a quote:
1) Our website has an instant quote calculator. Simply enter your collection postcode and destination and obtain an approximate price for your shipment.
2) If you require more specific information you can call us on 0845 0611612 or email firstname.lastname@example.org
Can the size of my bag/box or suitcase affect the price?
Yes, the size of your items can affect the price. In some cases you will be charged based on the size of your items opposed to the weight. See packaging requirements for more information.
How far in advance should I book and how soon can you collect?
SkyBags, can collect as soon as 2-3 working days after booking. However, this will depend on your collection address and size of shipment. We advise for urgent matters contacting us directly, by calling 0845 0611612, to book your shipment. We advise booking a minimum of 3 days prior to your departure from the country.
Is my shipment insured?
No, your shipment is not insured. As per the British International Freight Association (BIFA) terms and conditions your shipment is covered for a minimum value per kilogram. Please make your own arrangements for additional insurance.
Can you provide packaging materials?
Yes, you can purchase SkyBags approved cardboard boxes and packaging tape during the booking process.
Is there anything I cannot send?
There are strict rules and regulations regarding what you cannot send via air freight; including but not limited to dangerous goods, valuable cargo and counterfeit goods. Please refer to our restricted items list for full details.
Is there a maximum weight per bag, box or suitcase?
Each bag, box or suitcase should not be above 30kg to ensure our drivers are able to collect and lift the packages safely.
Do you offer a wrapping service?
Yes, on request we can shrink wrap your items. Wrapping protects and strengthens your packages; decreases your chances of accidental damage and weatherproofs your shipment. Contact us for more information.
Do my items need to be labelled?
Yes, we will provide you with collection labels. We also advise each item is clearly labelled with your full name and collection address.
What documentation to I need to provide in the UK?
All overseas shipments require a fully completed packing list. To clear your shipment through customs, you will need to complete a detailed inventory of all items packed inside your packages.
Each destination is different, please check the country-specific requirements on the government websites or call us on 0845 0611612.
What time will you collect my shipment?
On booking, we cannot confirm a specific time slot. Our drivers will collect anytime between 9am – 6pm on your collection date.
What is the customs value?
The customs value is the nominal value of goods. This is the value your personal effects are currently worth not the replacement value.
How do customs affect me?
If sending a shipment within the European Union, your shipment will not require a customs clearance.
If your shipment is being sent out with the European Union, you will have to provide an inventory list and declared value for customs to process your shipment.
If your shipment contains “new” items or “gifts” duties and taxes may be applied.
How quickly should I collect my shipment from customs?
You should collect your shipment as soon as possible after arrival at the airport. Many airports will charge storage after 24/48 hours.